Internet Interpreting Scheduling System

For Requesters of Interpreting Services

Customers, such as a department within a medical system are given a unique user name and password to enter the system, credentialed either as a Clerk User or Super User. All Users may check up on previously scheduled appointments, cancel upcoming appointments, and schedule new appointments 24/7.

Other functionality built in to the system includes:

• View digital images of all hard copies of Appointment Verification Receipts signed by the provider that have been scanned into the system by the interpreter
  
  
• View, create and export customized usage reports that can be accessed by Super Users to monitor activity over time, by department, language and cost.
  
  
• Receive automatic e-mail confirmations in real time for the following circumstances:
  
  
  • When an appointment gets scheduled into the database – a “gatekeeper” staff member can receive an e-mail identifying who scheduled the appointment and all pertinent appointment details.  This individual can track all requests as they are made and can allow or cancel any appointment as they see fit.
    
    
  • When an interpreter accepts and confirms their coverage of the appointment, the individual who scheduled the service can receive a confirmation e-mail in real time, so they never have to wonder if the appointment is covered or not.
    
    
• Receive accurate invoicing that is pre-coded with the appropriate cost centers specific to each hospital department, including all pertinent information attached to the appointment
  
  
• Complete an Interpreter Feedback Form critiquing an interpreter’s work during an appointment and send it directly to Interpreter Services for quality control purposes.
  
  
• Easy-to-use appointment search functions, duplicate appointment lockout features, pre-completed appointment information for follow up appointments and much more!