Medical Edition

The Interpreter Scheduling System medical edition was designed for use by medical organizations to manage their in-house interpreter services departments. Each administrator of interpreting services will have their own username and password and can enter, edit, and cancel interpreting assignments directly into a secure, HIPAA-compliant database, 24/7/365.

Managers/ Administrators are given complete end-to-end scheduling, accounting, auditing, and reporting functions. They are able to access information regarding interpreter location and availability. They have the ability to track all past, current and future appointments. They can credential, revoke, or restrict access to any user in the community, and manage all financial and audit functions 24/7/365.

Interpreters can access the platform with their secure username and password to view, accept, or reject appointments, update profile contact information and availability. They can also enter isolated time off requests, preferred working zip-codes, access their timecard for reporting of type of services provided, lunch time and breaks, and time of completion of appointments.

Requesters of interpreting services can access the platform with their own username/password allowing them to request, edit, or cancel appointments. Thy can opt to receive automatic e-mail notifications when their appointment requests are assigned to an interpreter or declined by the department. High level requesters are able to view billing information, access interpreter activity summary reports, and fill rate by language reports. They are also able to submit interpreter evaluations for quality assurance purposes.

Agency Edition

Agencies that provide all types of interpreting services can take advantage of easily identifiable appointment identification numbers that signal the type of interpreting service being requested.

Agency administrators can enter, edit, cancel, and assign or offer appointments to interpreters as needed, allow or discontinue access to any user in the community, generate global usage reports, and manage all financial and audit functions 24/7/365 from anywhere with an Internet connection.

The platform allows agencies to work with interpreters that are independent contractors, staff members, or volunteers. It also allows subcontracting with other interpreting agencies.

Interpreters can enter the platform using their own username and password to manage every aspect of their work. They can view appointment information, accept and reject appointments, access and complete timecards, appointment forms, invoices to be submitted to the agency, and receive and view evaluations. They can view and edit their master schedule of availability, enter isolated time off requests, and preferred working zip codes.

Requesters of interpreting services can access the platform with their own username/password allowing them to request, edit, or cancel appointments. Thy can opt to receive automatic e-mail notifications when their appointment requests are assigned to an interpreter or declined by the agency. High level requesters are able to view billing information, access interpreter activity summary reports, and fill rate by language reports. They are also able to submit interpreter evaluations.