The Industry’s Most Responsive Support Team
California based support specialists are just a phone call or click away
Fluency, Inc. provides industry-leading unlimited training and support during the 30 day Set-Up & Training Phase to help you master every aspect of our Interpreter Scheduling and Management System. We have created a comprehensive, personally guided training schedule that prepares your team to use every time-saving feature of the platform. First, you will learn how to create usernames and passwords and set-up customer and interpreter profiles. Next, you will learn how to use the industry’s most efficient scheduling tools that provide total control and complete views of every interpreting assignment in the past, present, and pending. We will show you how to access and export the system's deep inventory of pre-packaged reports as well as create your own.
We conclude with helping you set-up your interpreter and customer data for your agency's financial operations. Our commitment to your mastery of the system follows you all the way to processing your first batch of invoices for export to Excel and QuickBooks. Our California based trainers are available Monday through Friday from 8 a.m. to 5 p.m. Pacific Time to support you on your way to managing your interpreting activity quickly, accurately, and professionally.