Trust and Security

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy and Security Rules establish national standards for protection and security of certain electronic protected health information (e-PHI). The security of our clients’ e-PHI is fundamental to Fluency, Inc. and we are committed to protecting it.

Fluency hosts sensitive data on dedicated DELL servers with 3-tier client/server architecture utilizing Microsoft Information Services IIS version 7.5. Web pages are secured with 256-bit Transport Layer Security (TLS) encryption. Fluency also uses SonicWall Enterprise Class Firewalls that couple with Dell’s SonicWall Comprehensive Gateway Security Suite (CGSS) which includes anti-virus, anti-spyware, application intelligence and control service.

To maintain secure data and accounts:

  • Keep your device’s operating system and software up-to-date
  • Do not leave your device or desktop open and unattended
  • Protect your home wireless networks by securing your WiFi router

Immediately Change any default passwords anywhere Change your password every ninety (90) days

  • Passwords should not contain words
  • Passwords should be at least 8 characters in length
  • Passwords should contain uppercase, lowercase, numeric and non-alphanumeric characters
  • Passwords/passcodes should not be shared
  • Passwords/passcodes should not be written down
  • Deploy Anti-virus software